FAQ | My Home Furniture - Rockford, IL
Ordering & Availability
How do I place an order?
You can shop our full catalog online at https://myhomerfd.com or visit us in person at 1350 S Alpine Rd, Rockford, IL 61108. Browse by room, brand, or style, add items to your cart, and check out securely online. You can also call us at 8157859002 and our team can answer any questions you have.
Are the products on your website available in store?
Our online catalog reflects our full product offering. Some items may also be on display in our showroom. If you want to see a specific piece in person before purchasing, give us a call and we'll let you know if it's currently on our floor.
Do you offer custom orders or special requests?
We carry a wide selection of furniture from trusted brands. While we don't offer fully custom-built pieces, many of our products are available in multiple configurations, colors, and sizes. Contact us to discuss what's available for the item you're interested in.
Delivery & Shipping
Do you deliver?
Yes. We offer delivery throughout Rockford and surrounding areas. Delivery options, timelines, and pricing depend on your location and the items ordered. Contact us at 8157859002 for a delivery quote.
How long does delivery take?
Delivery timelines vary depending on whether the item is in stock or needs to be ordered from the manufacturer. In-stock items typically deliver within 1–2 weeks. Special orders may take 4–8 weeks. We'll provide you with an estimated delivery window at the time of purchase.
Do you offer white-glove delivery?
Yes. Our delivery team will bring your furniture into your home, place it in the room of your choice, and assemble it if required. We also remove all packaging materials.
Financing & Payment
What financing options do you offer?
We offer flexible financing plans, including options with no interest if paid in full within the promotional period. Apply in store or ask our team about pre-qualification. See our Financing Options page for details and monthly payment examples.
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and cash in store. Financing is also available for all purchases.
Is there a minimum purchase for financing?
There are no minimum purchase requirements. Contact us for current financing offers and qualifications.
Returns & Exchanges
What is your return policy?
All sales are final. See our full Return Policy for details, or call us at 8157859002.
What if my furniture arrives damaged?
Inspect all furniture carefully at the time of delivery. If you notice any damage, note it with the delivery team and contact us immediately. We will work with you and the manufacturer to arrange a repair or replacement if applicable.
Products & Brands
What brands do you carry?
We carry furniture from leading manufacturers. Our selection includes living room, bedroom, dining room, home office, outdoor, and mattress categories.
Do your products come with a warranty?
Most of our furniture is covered by the manufacturer's warranty, which varies by brand and product. Contact us for details or if you have a warranty claim.
Can I see your furniture in 3D before buying?
Many of our products feature 3D viewing capability, letting you see the piece from every angle right on your phone or computer. Look for the "3D Available" badge on product pages. On supported devices, you can even use augmented reality to visualize the furniture in your own room. Learn more on our 3D Experience page.
Store Information
What are your store hours?
For information on store hours, please refer to our contact page.
Where are you located?
1350 S Alpine Rd, Rockford, IL 61108. We're a family-owned store proudly serving the Rockford area.
How can I contact you?
Call us at 8157859002 during business hours, email us at myhomefurniture.inc@gmail.com, or visit our Contact Us page to send a message directly.
Last Updated: May 2026